---
-------- Original Message --------
Subject: [Patents] remboursement_licence
Date: Thu, 2 Feb 2006 09:36:54 +0100 (CET)
To: patents(a)aful.org
Dernièrement, j'ai acheté un portable de la marque Toshiba avec installé
d'office "windows XP familale"...Comme je ne voulais de XP familial,
j'ai acheté par la suite une licence XP pro que j'ai fait installer par
un informaticien. En effet, le magasin, Saturne pour ne pas le nommer,
m'avait expliqué que la garantie de l'ordinateur n'était plus valable si
j'installais moi même un OS... ils ont même ajouté qu'un multiboot
Windows/Linux faisait sauter la garantie !!!).
J'ai téléphoné à Microsoft France pour savoir si je pouvais me faire
rembourser la licence Windows XP familial. Voilà leur réponse :
------------------------------------------------------------------------------
Objet : Votre e-mail du 31 janvier 2006
Monsieur,
Nous avons bien pris connaissance de votre e-mail du 31 janvier 2006
Nous avons bien noté que cela concerne un remboursement de Windows xp
Familiale.
Le logiciel Windows xp familiale que vous avez acquis est une version
OEM c'est à dire une version vendue pré installée dans la machine à l'achat.
Vous avez désinstallé Windows xp familiale version OEM et avez installé
un autre logiciel Windows xp Professionnel sur le pc à l'origine destiné
à Windows xp familiale.
Le remboursement est impossible.
Nous espérons avoir répondu à votre attente et nous vous présentons au
nom de Microsoft tous nos vux pour cette nouvelle année
Cordialement,
Dominique THOMAS
Centre de Relations Clients
msfrance(a)microsoft.com
0 825 827 829 (0,15 TTC la min.)
18, avenue du Québec
91 957 Courtaboeuf Cedex
« Votre ordinateur connecté à Internet nécessite une protection
constante. Consultez http://www.microsoft.com/france/securite
pour connaître les 3 étapes indispensables conseillées par Microsoft
pour sécuriser votre ordinateur. »
Sitel pour le compte de Microsoft France
--------------------------------------------------------------------------------
Si je comprends bien, la licence OEM pour Microshit XP ne vale rien et ne
coûte rien.
Et dès qu'on installe un soft de chez M$, si on le laisse désinstaller par
des tiers, M$ refuse de rembourser une license dont on n'a pas besoin.
Je me demande, comment la CE peut se laisser harnaquer par MS? Ils font ce
qu'il veulent et la CE se laisse faire.
Je sais pourqoi je n'utilise pas ces soft, ne pas parler de la relation
qualité/prix.
En plus je ne comprends pas les gens qui connaissent des alternatives à MS
et qui refusent catégoriquement à l'utiliser où le conseillent encore.
Mad World
--
Today is the Tommorrow you worried about Yesterday.
Al
Hi Mike,
Just read your message of Dec 2005, so I hope this is not way too late. My experience with Alternet is the following:
1. they failed after 5 visits to my home to hook me up to their ADSL line,
2. they called the P&T who did the job in 1,5 hours, meanwhile they agreed to pay any additional costs this implied for me (I was responding to their offer of 49euros all-in to get connected),
3. when the P&T bill for 270 euros got sent to my house Alternet refused to honour the agreement,
4. even after several telephone calls, they simply refuse to acknowledge a letter I sent out to them.
I'm asking them 200euros compensation but they don't seem to care at all about exisiting clients. I mean, do you have any advice about how to get hem to respond? Of course I will cease to be an Alternet client pretty soon if things don't work out, but I have to wait until one year is up.
It's not much money but their arrogance is frustrating!
Best wishes.
Roger.
At the next meeting, I'll do a rerun of my Samba presentation that I
gave at the LinuxDays. The main focus will be the more advanced topics
(primary domain controller, print server setup) that I had to skip at
the Linux Days.
Alain
Hi,
for those who haven't heard about it yet, the FOSDEM takes place
in Brussels the weekend of february 25th/26th: http://www.fosdem.be/
The FOSDEM is a developer's conference, where the subjects tend to
be quite "deep".
I was wondering if anyone from LiLux was going there? There will be
2-3 people from the CRP for sure on saturday.
Greetings, Eric
Hi,
I hope no-one is bothered by a post that isn't particularly about Linux.
It's about my experience choosing high-speed internet access in
Luxembourg and ends with a request for info about Alternet/Tiscali.
I recently arrived in Luxembourg and started looking for a good ISP.
My discovery? It's incredibly hard to find out any quality of service
info on an ISP. There is, for instance, no website that collects
information and complaints about ISPs. I find this amazing because
the contracts here are very restrictive, and if you don't like the
service, there's nothing you can do but wait until the contract ends.
I was used to being able to get out with 30 days notice.
Anyway, at first, I assumed I' go with DSL because I've always have.
Then tried to persuade me to consider cable - cheaper, faster, and
offering a telephone alternative to P&T. Coditel is the cable
provider in my area. The cable fan I spoke to is in an Eltrona area.
Try as I might, I couldn't get any objective information on the
Coditel service. What I did get was a lot of anecdotal evidence that
Coditel was having serious tech problems with their telephone
service, and their billing and customer support service was seriously
lacking. I did hear that their internet service worked as advertised.
But I also heard that the company's quality had gone downhill since
it was acquired by a Belgian company. Since I'm not really interested
in the local cable offerings for TV, I'd only have cable if it
offered me a way to avoid paying for a P&T landline, as well. Based
on what I could find out, I dropped the idea.
Next I returned to DSL. Having tracked the prices, I could see that
competition was having a noticeable effect, reducing the cable price
advantage. But again, I had limited information on quality of service.
So I devised an experiment. I have a DSL modem that I bought in
Canada. I decided to ask all 11 DSL ISPs I knew whether my DSL modem
ought to work here. I sent the message listing the technical specs of
my modem (I had already ascertained with the manufacturer that it
probably will work here) at 15:58 on Dec. 12. It's not 16:32 on Dec.
14, and so far, only 4 of the ISPs (2 of which turned out to be
different names for the same outfit) have bothered to respond.
Based on this experiment and my interaction with the people who
responded and their prices, I am considering signing up with Alternet/
Tiscali (they responded right away with accurate, detailed
information and had a deal on a level with the cheapest on the
market. I wonder if I could trouble list members for any information
that I should consider before committing myself.
Thank you,
Mike
mglists@gmailcom
Hi,
first of all, thanks to everyone for their help and participation in
the LinuxDays 2006! Things wouldn't have been the same without the
presence of LiLux, both in the Expo where the LiLux stand was manned
at all times (well, anytime I looked anyway), and in the courses and
presentations (thanks especially to Thierry, Alain, Pascal, Brent
who invested time and "congé" for preparing and giving these).
As far as we can tell (we don't have the analysis of the evaluation
sheets yet), visitors were quite happy with the offering (maybe with
the exception of lunch, but that already had some consequences).
The website http://www.linuxdays.lu/ has a number of pictures by
the team available, and a link to Till Kamppeter's pictures. The
handouts from the courses should also soon be uploaded. Have fun
checking these out.
As a little update on the status of the "Free Beer Project" (for
those who weren't present, check out the pictures from the evening
of the second day - yes, we started brewing an open source beer!),
the stuff has been fermenting for two weeks, and we plan on
transferring it to bottles this evening, after which the beer
will have to ferment for slightly more than another week. Only
then will things get interesting, when someone will have to taste
this (and survive the experience)...
Greetings, Eric
Salut tout le monde,
je fais suivre un petit message venant d'une autre liste...
Je trouve l'exemple et la réaction de macromou assez... instructifs.
serge
-------- Original Message --------
Subject: [Patents] remboursement_licence
Date: Thu, 2 Feb 2006 09:36:54 +0100 (CET)
To: patents(a)aful.org
Dernièrement, j'ai acheté un portable de la marque Toshiba avec installé
d'office "windows XP familale"...Comme je ne voulais de XP familial,
j'ai acheté par la suite une licence XP pro que j'ai fait installer par
un informaticien. En effet, le magasin, Saturne pour ne pas le nommer,
m'avait expliqué que la garantie de l'ordinateur n'était plus valable si
j'installais moi même un OS... ils ont même ajouté qu'un multiboot
Windows/Linux faisait sauter la garantie !!!).
J'ai téléphoné à Microsoft France pour savoir si je pouvais me faire
rembourser la licence Windows XP familial. Voilà leur réponse :
------------------------------------------------------------------------------
Objet : Votre e-mail du 31 janvier 2006
Monsieur,
Nous avons bien pris connaissance de votre e-mail du 31 janvier 2006
Nous avons bien noté que cela concerne un remboursement de Windows xp
Familiale.
Le logiciel Windows xp familiale que vous avez acquis est une version
OEM c'est à dire une version vendue pré installée dans la machine à l'achat.
Vous avez désinstallé Windows xp familiale version OEM et avez installé
un autre logiciel Windows xp Professionnel sur le pc à l'origine destiné
à Windows xp familiale.
Le remboursement est impossible.
Nous espérons avoir répondu à votre attente et nous vous présentons au
nom de Microsoft tous nos vœux pour cette nouvelle année
Cordialement,
Dominique THOMAS
Centre de Relations Clients
msfrance(a)microsoft.com
0 825 827 829 (0,15 € TTC la min.)
18, avenue du Québec
91 957 Courtaboeuf Cedex
« Votre ordinateur connecté à Internet nécessite une protection
constante. Consultez http://www.microsoft.com/france/securite
pour connaître les 3 étapes indispensables conseillées par Microsoft
pour sécuriser votre ordinateur. »
Sitel pour le compte de Microsoft France
--------------------------------------------------------------------------------
Comment faire pour tenter un remboursement malgré tout ?
Merci d'avance
